Need Support with a Claim?

How We Can Help

Our Claims Team can assist with:

  • Lodging new claims with your insurer
  • Providing support on existing claims
  • Explaining the claims process and next steps
  • Liaising with insurers and service providers on your behalf
  • Assisting with claim escalations and disputes where appropriate
  • Keeping you informed throughout the claims journey

Your Choice

Every claim is different, and so is every client's preferred level of involvement.

Some clients choose to deal directly with their insurer, while others prefer Capricorn Insurance Services to assist with communication, follow-up and support throughout the process.

Whatever your preference, our team remains available to provide assistance whenever it's needed.

Claim Escalations

While most claims progress smoothly, there may be times when you are concerned about delays, communication, claim decisions or the overall handling of your claim.

If you are experiencing difficulties with an existing claim, our Claims Team may be able to assist by:

  • Reviewing the current status of your claim
  • Liaising with the insurer on your behalf
  • Seeking clarification regarding claim decisions or delays
  • Assisting with escalating concerns through the insurer's internal review process
  • Providing guidance on available dispute resolution options where appropriate

If you have concerns about the handling of your claim, please contact our Claims Team at claims@capricorninsurance.com.au or give us a call directly on 1300 671 780, and we will work with you to understand the issue and identify the most appropriate next steps.

Our Commitment

When you insure through Capricorn Insurance Services, you gain more than access to insurance products. You gain a team committed to supporting you when you need it most.

Whether you're lodging a new claim, seeking an update on an existing claim or requiring assistance with a claim escalation, our team is here to support you throughout the claims journey.

Helpful Documents

Workers Compensation Support Links

Capricorn Insurance Services is…

  • A Capricorn representative in a white shirt assisting a Member outside a workshop, both looking at a mobile device, with a green and white storefront in the background.
    Personal
    Our highly skilled representatives will use their knowledge and experience to offer you a competitive range of insurance products to suit your needs. You can rest easy when working face-to-face with our representatives. Regular engagement means we truly learn to understand your business and deliver personal service. We pride ourselves on assisting our clients through every stage, from walking your through the sales process to offering you support if you make a claim. We are here to help you when it counts, particularly in moments of need.
  • A Capricorn Risk Account Manager smiling while discussing a brochure with a Member inside an automotive showroom, with a car and office setting in the background.
    Different
    We are experts in dealing with the insurance needs of small and medium businesses, with a customer base made up of 90% small and medium enterprises. Being a part of Capricorn, a large cooperative organization, means our experts are also equipped to understand the needs of associations and cooperatives and deliver specialised insurance solutions to suit.

  • A Capricorn Risk Account Manager smiling while engaging in conversation with a Member in a workshop setting, with a blurred background featuring automotive equipment and yellow accents.
    Your Trusted Partner
    As a part of a group who has proven to deliver value through a committed level of member engagement, Capricorn Insurance Services is a broker of choice for businesses, groups and associations. We regard the protection of any business as of the utmost importance and offer every solution with this in mind. This is why we are trusted.